Cancellations & Refunds

1. Overview

This page explains how trials, subscriptions, cancellations, and refunds work for ClockIt. It should be read with our Terms & Conditions.

2. Free trial

• New businesses may use ClockIt for the published trial period without a credit card (where offered).
• If you do not add a payment method and activate a paid plan before the trial ends, access may be limited or suspended until you subscribe.
• Trial usage is not refundable because no charge is made for the trial itself.

3. Paid subscriptions

• Billing is typically monthly and per active employee, with volume rates that decrease at higher headcount bands.
• The amount charged may change when you add or remove active employees (including when that moves you into a different rate band).
• Successful payments extend or renew your subscription period as shown in the Subscription page.

4. How to cancel

• Account admins can cancel from Subscription in the dashboard (where a payment method is on file).
• You may also email noreply@clock-it.co.za from your admin email to request cancellation.
• Cancellation stops future renewals. You generally keep access until the end of the period already paid for.

5. Cooling-off and consumer rights

If you are a consumer protected by the Consumer Protection Act or the Electronic Communications and Transactions Act, you may have statutory cooling-off or cancellation rights in addition to this policy. Those rights apply where the law says they apply. Contact us if you wish to exercise a statutory right and we will process lawful requests.

6. Refunds

• General rule: Fees for periods already started are non-refundable, except where required by law or where we decide a goodwill refund is appropriate.
• Duplicate / failed charges: If you are charged in error (for example a clear duplicate payment), contact us with the payment reference. Validated duplicates will be refunded to the original payment method where possible.
• Service failure: If a sustained outage prevents material use of ClockIt, we may offer a credit or partial refund at our discretion.
• Refunds, when approved, are processed via Paystack / your original payment method and can take several business days to appear.

7. Chargebacks

Please contact us before raising a chargeback so we can help. Unresolved chargebacks may result in suspension of the account.

8. After cancellation

• Access ends when the paid period expires (or sooner if cancelled for breach).
• You may export reports before access ends.
• We may retain records as described in the Privacy Policy and POPIA Notice.

9. Contact

Billing and cancellation requests: noreply@clock-it.co.za
Include your business name and the admin email on the account.